Request a return within 30 days
Contact the team within 30 days of delivery with your purchase reference, item and reason. Eligibility is reviewed for the specific product.
Keep the item complete and unused
Eligible items should be unused, resalable and in the original packaging, with accessories and documents. Opened consumables, personal hygiene items, customized products and final-sale items may be excluded.
Get return instructions first
Request authorization and packing instructions before shipping. Confirm the return address and shipping responsibility with the team.
Report damage within 7 days
For a damaged or incorrect delivery, contact us within 7 days with photographs, the item reference and a description. Keep the packaging for review.
Refunds after review
Following receipt and inspection, an approved refund is returned through the original payment method. Allow 7-10 business days, depending on the payment provider.